warranty, defects liability & returns policy
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified
Berndes fully guarantee this quality product to be free from material and manufacturing defects for warranty period. This guarantee does not cover damage caused by accidents or failure to observe the instruction for use.
Damaged Products
In the event that you wish to make a claim pursuant to this policy in relation to a Product supplied by CWM Homewares, the following process will apply:
Berndes will at its discretion, repair or replace at no charge for unsatisfactory product.
(a) Please contact your original retailer as soon as you become aware of the fault with the original proof of purchase.
(b) If the original retailer is not able to assist, contact CWM Homewares customer service team via e-mail sales@cwmhomewares.com.au providing the copy of the original proof of purchase and a description and photo of the fault.
Any products returned to CWM Homewares are at the customer’s own cost and risk.
Change of mind returns
CWM Homewares will not offer exchange or refund for any Product because you have changed your mind with respect to that Product.
General
For more information, call our helpline on 03) 9765 5700
Product returns must be posted to:
CWM Homewares
Attn: Product Return
78 Henderson Rd
Rowville 3178 Victoria
Exclusions
All Products supplied by Berndes have been made with all due care and skill. The consumer warranties and guarantees do not apply if:
(a) the damage to or defect in the Product is caused by normal wear
and tear
(b) the Product has been on-sold or assigned by the original purchaser
(c) the Product has been used for commercial purposes
(d) the Product has been used for purposes other than the purpose for which it was designed
(e) the Product has been subject to abnormal conditions, whether of temperature, water, humidity, pressure, stress or similar (including use in a microwave)
(f) non-stick deterioration, discoloration, warping, or metal separation occurs due to the Product being exposed to heat above 180°C,
or prolonged heat exposure when empty
(g) bleach, corrosive, sharp or abrasive matter has been applied to the Product (including, but not limited to, sharp kitchen utensils such as knives or other cutlery, scourer, steel wool or abrasive cleaners)
(h) cooking spray (including oil spray) has been applied directly onto the Product
(i) normal minor imperfections or colour variations appear on the Product
(j) the defect in the Product has arisen due to the purchaser’s failure to properly maintain or use the Product in accordance with the use and care instructions included with the Product
(k) the Product has been misused, abused, neglected or deliberately or accidentally damaged.